Refund Policy

Failed videos

If MasterClip can't process a video (for example the download fails or no clips come out), the credits for that video go back to your account automatically. The video's page says how many credits came back.

Subscriptions

• You can cancel any time in Settings. Your plan stays active until the end of the period you paid for, and you won't be charged again.
• When the plan ends you move to the Free plan. You keep the credits you have until you use them or they expire. Your videos and clips are deleted 3 days after the plan ends, so download the ones you want to keep.
• We don't give partial refunds for unused time or unused credits, except where the law requires it.
• If you were charged by mistake, for example a renewal you meant to cancel and haven't used since, email us within 7days of the charge and we'll refund it.

How to ask

Email freshmarketingofficial@proton.me from the address on your account with the date and amount of the charge. Approved refunds go back to the original card within 5 to 10 business days.